Q: How long is the delivery time?
A: Warewhouse processing time 1-2 business days, delivery time is 2-10 business days for general products.
Q: Can I cancel my order?
A: If your order has not shipped, you can cancel it under ” My Orders “. Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.
Q: How to check order status？
A: Your current order status is displayed on the My Orders and Tracking page.
Q: How do I write a review?
A: Once you receive your package, please click the “Write a Review” button on the ” My Reviews ” page to write a review.
Q: Can I change the delivery address after payment?
A: Please contact us to change your address before your item ships.
Q: How to get tracking information?
A: Tracking information will be updated on the ” My Orders ” page at the same time after the package is shipped.
Q: What should I do if the delivery fails?
A: Please contact the local carrier and re-schedule the delivery.
Q: How long is the warranty period?
A: We provide a one-year warranty for products sold on the official CHUNCHI website.
Q: Can I return my product?
A: Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
Q: How do I return my product?
A: If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
Q: Free returns available?
A: Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:
1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3.The product you received is defective.
Terms that do not apply to free returns:
1. You no longer want it or like it.
2. The product is not suitable.
3. The product came too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.
Q: How can I get a refund?
A: Please contact us with corresponding pictures and videos.
Q: How soon can I receive a refund?
A: Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
Q: What should I do if I don’t receive a refund?
A: Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
Q: How can I get a discount code?
A: Please pay close attention to the promotion activities on our website to get a discount code.
Q: Do you provide wholesale business?
A: Please click on contact us button to get more information.